PLEASE READ THE FOLLOWING INFORMATION CAREFULLY. BETUL MALIK FINE JEWELLERY & LIFESTYLE, ("WE") AND YOU HAVE ENTERED INTO A LEGAL AGREEMENT BASED ON THESE TERMS AND CONDITIONS (THE "AGREEMENT") AND YOUR ORDER CONFIRMATION. YOU AGREE TO BE BOUND BY THIS AGREEMENT BY PLACING YOUR ORDER WITH US. THE TERM "PRODUCT" MEANS THE ITEMS DESCRIBED IN YOUR ORDER CONFIRMATION FOR THE PURPOSES OF THIS AGREEMENT.
Order Acceptance and Cancellation
You acknowledge that your order represents an offer to purchase the Product under the terms of this Agreement. We must accept all orders, but we are not obligated to sell Product to you until we have done so. Even after sending you a confirmation email, we may choose not to accept orders at our discretion.
All prices, discounts, and promotions advertised on our website – www.betulmalik.com – or otherwise communicated on our social media accounts or elsewhere are subject to change at any time without notice. The price you will be paid for the Product will be the price in effect at the time you place your order, as stated in your Sales Order. Only orders placed after the price adjustments will be affected.Taxes and charges for shipping and handling, as well as value-added taxes, custom fees, and other similar charges assessed in foreign countries ("International Charges"), are not included in the posted prices and are your responsibility. Shipping and handling charges, as well as International Charges (if any), are reimbursements for the costs we incur in processing, handling, packing, shipping, and delivering the Product. All applicable taxes and fees will be added to the final price of the Product and detailed on your Sales Order. We make every effort to show accurate pricing information; but, inadvertent typographical errors, inaccuracies, or omissions related to pricing and availability may occur. We retain the right to correct any mistakes, inaccuracies, or occurrences at any time and to cancel any orders placed as a result of such errors, inaccuracies, or occurrences..
We currently only ship in the United States.We will make arrangements for the Product to be delivered to you. Some products are not in stock . Those (not in stock) items will take 2 weeks to ship. All shipping and handling charges, as well as international charges (if applicable), will be paid by you. When we transfer the Products to the carrier for delivery, title to the Products passes to you. Upon delivery, the risk of loss transfers to you. We will insure all shipments of the Products against loss or damage while in transit. You must open all packages as soon as possible after receiving the Product to ensure that it is unharmed. You must file a claim with us within twenty-four (24) hours of the delivery date if the Product is damaged. Please contact info@betulmalik to file a claim. Dates for shipping and arrival are simply estimates and cannot be confirmed. We are not responsible for any shipping delays.
Our return and exchange policy may be found at Betul Malik Fine Jewellery & Lifestyle returns-exchanges page, and we retain the right to change, amend, or revise it at any time.
Repairs and Resizing
We reserve the right to update, amend or revise this policy at our discretion.
We will not be liable or responsible to you, nor will we be deemed to have defaulted or breached this Agreement, if and to the extent that such failure or delay is caused by or results from acts or circumstances beyond our reasonable control, including, without limitation, flood, fire,civil unrest, national emergency, revolution, insurrection, epidemic, lockouts, strikes earthquake, explosion,riot, governmental actions, war, invasion, or hostilities (whether declared or not), terrorist thralls or power outage.
The Agreement outlines your entire agreement with BETUL MALIK FINE JEWELLERY & LIFESTYLE about the sale, purchase, and use of the items. They supersede any prior agreement or understanding relating to the subject matter of this document. We are not bound by any variation of this Agreement unless we have agreed to it in writing.
Regardless of whether litigation, arbitration, or another dispute resolution process was initiated, if we prevail in any disagreement with you related to this Agreement, you agree to pay us our reasonable attorneys' fees and costs associated with the issue.
Regardless of where the transaction occurred, the Agreement shall be construed and enforced in accordance with and controlled by the laws of the State of CALIFORNIA, action, suit, or proceeding brought to enforce any provision of this CALIFORNIA.
Failure by us to enforce any right or provision of this Agreement does not imply that we will not enforce that right or provision in the future. Any waiver of a right or provision will only be valid if it is in writing and signed by a duly authorized representative of our company.
WHAT ARE COOKIES?
Cookies are small pieces of data (text files) that a website, when visited by a user, asks the browser to store on the users’ device to remember their information. These cookies are sent by the web server to the user's device (usually to the browser) and stored so that each time the user visits the website, the device can be recognized. Cookies are sent back to the website by the user's device each time the user visits the website.
First and third-party cookies
Cookies can be installed not just by the operator of this website (first-party cookies), but also by different websites that install them through the initial website (third-party cookies). On the website visited, there are various elements (images, maps, sounds, links to web pages of other domains, etc.) that reside on servers other than that of the website visited.
WHAT COOKIES DOES THIS WEBSITE USE?
When visiting a website, different types of cookies, listed below, may be stored on the user’s device (for which consent may be required).
Strictly necessary cookies
These cookies are necessary for the website to function properly and cannot be disabled in our systems. Usually, these are only set in response to actions performed by the user that constitute a request for a service, such as setting privacy preferences, logging in or filling out forms. The user can adjust the settings of their browser to block or receive warnings about these cookies, but, as consequence, certain parts of the website will not work. These cookies do not store personal information. Given the purpose they serve, it is not possible to disable this type of cookie and the user’s prior consent is not required for them to be installed.
Social media cookies
These cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies you may not be able to use or see these sharing tools.
Legal basis of processing
• Strictly necessary cookies: execution of a contract to which the user is a party, namely a request by the user to access and use the contents of the website;
• Performance cookies, Social Media cookies: consent.
Policy and banner
When a visitor first accesses the website, a banner appears with a link to this policy – by clicking on “Cookie Settings”, the user will access the Preferences Panel where they can express their preferences for the categories of cookies for which consent is required. By clicking on "Accept all cookies" you consent to the use of all cookies in the categories listed above. We will record your consent by means of a dedicated “technical cookie”, which stores your selected preferences and, therefore, the cookie banner will not be displayed during your next visit to the site. By clicking on “Refuse all cookies”, the cookies for which consent is required will not be stored on your device and you will be able to continue browsing the site.
How to enable and disable the installation of cookies
clicking the “Cookie settings” link in the footer of this website. As cookies are linked to the browser you are using, they can be disabled directly by your browser, however, disabling cookies may prevent you from using certain website features – in particular, services provided by third parties may not be accessible and may not be displayed correctly.
Return and Exchange Policy
Betül Malik stands behind its products. We strive to provide our customers with an experience that makes them feel confident in their choice and products. We hope your selection brings you many years of enjoyment .
In the unlikely event that you are not satisfied with your purchase, you can return it to our boutique (Located on 80 Main St.Tiburon,CA) or print out return label and mail it back to us from any mailing service,or ,if you wish to exchange it ;you may do so within 30 days of the purchase date.
We offer complimentary shipping for any item that you’d like to return or exchange .Click here to start your return . Once you complete the request, we will send you a shipping label via email for you to print, with instructions on how to return the item to us.
Please note that we are not responsible for any orders sent back without a Betül Malik -provided shipping label.
The return of custom designed jewellery ,re-sized rings,special orders and items engraved with personalized information is not possible .
What are the conditions for exchanges and returns?
All items must have the original price tag, label and certificate and must be returned in the same condition as delivered by Betul Malik.
Items for exchange will be inspected before accepted.
Return requests and shipping claims must be submitted within 30 days of shipment arrival.
Only full-price merchandise is available for return, exchange or credit.
There are no refunds or exchanges on personalized, custom made, modified, discounted, or sale items.
We will not accept any returns if the product shows signs of being worn, used, and/or altered from its original condition in any way.
Unfortunately we are not able to accept returns or exchanges when it comes to white gold or yellow gold since both are considered to be custom orders by BETUL MALIK.
We also aren’t able to accept returns or exchanges for rings, since each ring is uniquely crafted according to your ring size.
All returns will be refunded in the original form of payment to the customer except otherwise stated, within 30 business days of purchasing.
Return Shipping Charges are the responsibility of the customer;
Any shipments that are damaged or lost in transit are not the responsibility of Betül Malik.
The shipment should include a copy of the original invoice.
To avoid damage in transit, all things must be properly packaged with covering and in a box.
Always store the jewelry in its case or box. We do not recommend attempting to clean Betül Malik jewellery yourself; you should bring your jewels to us for cleaning. If you must clean it, you can use a gentle dishwashing soap and lukewarm water, then pat dry. Please note that any gemstone except diamond must not contact soap or water.
We only use diamonds whose cut has been graded at least good.
We only use diamonds with clarity grading superior or equal to VS2.
We only use diamonds whose cut has been graded at least good.
As of 0.5 carat of weight, Our diamonds are systematically sold with a certificate from an independent internationally recognized gemological institute that will specify the grading of the 4 Cs aspects of quality.
Our standard ring size is 53 (US size 6 1/2 ). Our bracelets are 17,5 cm (US size 6.9"). Unless otherwise noted, is based on these sizes.
Some pieces are available in other sizes, while others can be altered to suit. The cost of alteration varies by the design and the size of requested revision.